Delivery

Orders placed before 5pm on any working day will be despatched within 5 working days subject to product availability – at certain times of the year, this may be slightly longer. Orders placed after 5pm, or during a weekend will go into the next working day. We do however aim to get your order sent out the day following your order.

Our delivery charge is a flat rate regardless of the size of the parcel, and costs £2.95 throughout the UK (including the Isle of Man and Scottish Highlands), Northern Ireland, and BFPO addresses. We cannot deliver to PO Box addresses. Deliveries will be made between 9am and 5pm Monday to Friday.

All orders will be processed on a strictly rotational basis. If you wish to make any amendments or add to an order once it is in progress, it will be treated as a new order on that day. Please note that we will not despatch orders with missing items if the item in question will be in stock within 1 week of ordering.

International Orders

For orders placed outside of the UK, we will take your order and then work out the postage dependant on weight.  When you pay for the goods please enter international order in the postage field. We will email you the postage cost and add it to your total.

Our Returns Policy

We want you to feel confident about shopping with Blonde Moments. If you have a problem, or are unhappy with your purchase, we will try to put the matter right.

Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. You should be aware that once we begin the delivery process, you would not be able to cancel any contract for services carried out by us (e.g. postage and packing). As soon as we receive notice of your cancellation of the order, and the items have been returned to us in perfect condition, we will refund the purchase price for that item/items.

If you want to return an item/items, please re-package the goods securely and send them back to us within seven working days of the item was delivered to you. For your protection we recommend that you use a recorded delivery service for returns, as we will not accept responsibility for goods lost in transit.

If you are returning goods for reasons other than damage or defects, we will be happy to refund you for the returned items (excluding postage and packaging) providing they are returned within seven working days of receipt, in re-sellable condition and in their original packaging.

This does not affect your statutory rights.